Ktown4u have installed 14 CCTV and it is operating for 24hours/day.
All the packaging & vehicle processing has been recorded within the CCTV angle. The video data will be use as evidence when we have a dispute with the customers. If there is doubtful situation such as falsification, Ktown4u will take legal action. (The video data will not be open or use without any reason from 3rd party.) Above is an example of the CCTV screen.
FAQ
NOTICE
Official Goods
Ktown4u is one of the biggest online album & K-pop merchandise retailers in South Korea. We work with entertainment companies such as SM, YG, JYP, FNC and etc. All items on our website are official products.
Sales
The quantity of albums sold at Ktown4u is reflected in real time in Hanteo Chart and Gaon Chart.
Ktown4u Chart
Ktown4u Chart reflects only the number of albums sold within Ktown4u; therefore, unlike other charts, it could fluctuate due to cancellation or change of order.
ORDER
Posters
Damage
If you purchase an album + poster set, one album and one poster each will be delivered. If you choose the poster tube option, the poster will be shipped in the tube case and if not, it will be folded and shipped. One poster tube can be used for up to 5 posters. Please note that the poster tube sometimes cause the volume issue for some packages.
The main purpose of the item case is to protect the internal content and therefore, defects in the item case would not be the reason for compensation. In case the internal content is defective, it could be reported to us via our 1:1 customer service board or email within 14 days, including the weekend, from the package arrival. (Date listed on the tracking site.)
Bulk Order
Ktown4u offers a special price discounts on group orders hosted by fanclubs. Please contact us if you are interested. Email: b2b_help@ktown4u.com / Twitter: @Ktown4u
Order Edit
Order cancellation and modification are only available while the shipping status is 'Preparing Item' or 'Ready to Ship'. Cancellation: Go to 'My Account' -> Click the corresponding order number -> Click 'Request to cancel' -> Wait for a few working days.
Modification: [Order] Please contact us via our 1:1 customer service board or email. [Address] Go to 'My Account' -> Click the corresponding order number -> Click 'Address Modification' -> Modify the information -> Click 'Modify'
SHIPPING METHODS 5 Shipping Methods (please zoom the image at the Mobile)
- EMS premium EMS premium is a delivery service which KOREA POST(office of Postal Service) and the global express corporation UPS provide together with fast and precise delivery.
- EMS An international postal service which brings letters, documents and parcels to their destinations abroad the fastest and safest through a special agreement between the Ministry of Information and Communication and the postal services of other countries.
- Parcel Post(Air) It is an international parcel for cargos sending abroad.
- Registered Small Packet(Air) It is available for small and light items. Despite the same size standards with Parcel Post, conditions are limited.
- K-Packet K-PACKET as the middle shipping method between EMS and international registered mail.
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