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FAQ

Number Question type Title Date
1 Goods How is the weight of the product measured? 2023-04-12
2 Goods Is this poster will be restocked again? 2021-12-17
3 Goods Should I order one poster tube for each poster? 2021-12-17
4 Goods Is event product and the general product is different? 2021-12-17
5 Chart/Etc I have been attended a fan-sign event, what kind of information do I need to submit? 2021-12-17
6 Chart/Etc What is the reason for the sudden change of chart sales? 2021-12-17
7 Chart/Etc I sent you an e-mail after winning the fan signing event, but I didn't get any reply from you. 2021-12-17
8 Shipping Can I change the address? 2021-12-17
9 Shipping How long does it take for the delivery? 2021-12-17
10 Shipping The restock date is delayed, so can I deduct this item and ship out the rest? 2021-12-17
11 Order/Payment The payment screen won't go over, what should I do? 2021-12-17
12 Order/Payment What is the available mode of payment? 2021-12-17
13 Cancel/Refund Do I have to pay for the return shipping fee when refund for a simple reason? 2021-12-17
14 Cancel/Refund Does the customer have to pay for shipping when return/exchange due to wrong shipment or defect? 2021-12-17
15 Cancel/Refund Can I return the package or request an exchange without contacting you in advance? 2021-12-17
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