K-POP Global Online and Offline Integrated Platform Ktown4u

CUSTOMER SERVICE

FAQ

Number	Question type	Title	Date
1	Goods	How is the weight of the product measured?	2023-04-12
2	Goods	Is this poster will be restocked again?	2021-12-17
3	Goods	Should I order one poster tube for each poster?	2021-12-17
4	Goods	Is event product and the general product is different?	2021-12-17
5	Chart/Etc	I have been attended a fan-sign event, what kind of information do I need to submit?	2021-12-17
6	Chart/Etc	What is the reason for the sudden change of chart sales?	2021-12-17
7	Chart/Etc	I sent you an e-mail after winning the fan signing event, but I didn't get any reply from you.	2021-12-17
8	Shipping	Can I change the address?	2021-12-17
9	Shipping	How long does it take for the delivery?	2021-12-17
10	Shipping	The restock date is delayed, so can I deduct this item and ship out the rest?	2021-12-17
11	Order/Payment	The payment screen won't go over, what should I do?	2021-12-17
12	Order/Payment	What is the available mode of payment?	2021-12-17
13	Cancel/Refund	Do I have to pay for the return shipping fee when refund for a simple reason?	2021-12-17
14	Cancel/Refund	Does the customer have to pay for shipping when return/exchange due to wrong shipment or defect?	2021-12-17
15	Cancel/Refund	Can I return the package or request an exchange without contacting you in advance?	2021-12-17