- Ktown4u thoroughly goes through the packaging process for all customers before shipping the product.
- The shipping date is based on business days. It may be delayed depending on the stock and local delivery agency situation.
- When the multiple orders include delayed items, the products will be shipped after securing all the stocks for the ordered items.
- Shipping date may be changed depending on the order status..
- Customers will be responsible for any shipping fee for returning or exchanging products due to a simple change of mind or mistake.
- Differences in the standard may occur depending on the method of measurement.
- All products will be delivered through the Korean distribution center of Ktown4u.
- Some of the products may not be shipped to a certain country or location depending on the item.
- Certain countries may apply VAT regulation.
■ Domestic shipping lost/damage
- We are using CJ for domestic shipping. In case of loss or damage due to CJ Logistics, you need to complain before the deadline below.
- Damage: within 14 days of the date on which the package has been shipped out.
- Lost: within 30 days of the date on which the package has been shipped out.
- Investigation cannot be received if the time limit for loss or damage has expired
■ Order Cancellation
- You can cancel your order by pressing the 'cancel' button from My Page.
- Your order can be canceled if the order status is 'ordered' or 'preparing for items,' but it cannot be canceled if your order is a purchase from an event or if the status is 'preparing for shipping.'
- The cancellation process will start within two business days, and the refund process may take 3~7 business days, depending on the payment method.
- Overseas Credit Card Refund Policy
a. Proceed with a refund by the rules of the card issuer
b. If the payment has already been made by credit card, the payment may be refunded next month.
c. If the refund amount has not been deposited after the cancellation approval, please contact the card company you used.
- PayPal Refund policy
If you pay with a credit or debit card, the refund will be refunded to the card you used, depending on the card issuer, the refund could take up to 30 days.
a. If you pay using your PayPal point, the refund will be credited to your PayPal account.
c. If you pay with both your card and PayPal balance, the amount paid by your card will be refunded to your card. The remaining amount will be refunded to your PayPal account.
d. If the refund amount has not been deposited after the cancellation approval, please contact the card issuer you used or PayPal directly.
- Once the shipping process starts and the status indicates 'Pending' or 'Preparing for shipment', you cannot edit or cancel your orders.
- Please contact CS Talk for any inquiries.
- Once the order is canceled after 24 hours of the incomplete transaction, the order cannot be automatically recovered even after payment.
■ Return/Exchange Guide
- If there is any guidance on return/exchange in the product description, it will be prioritized over the details below. (It may depend on the situation of company's situation.)
- You may request a return or exchange within 14 days of receiving the product. Your orders may not be returned or exchanged under the conditions below.
* If the exchange/return period has passed
* If the packaging of product with possibility of reproduction has been damaged: ex) CD/LP, DVD/Blu-ray, Software, Comic Book, Magazine, Video/Photo Book
* If the products are destructed or damaged by the purchaser
- The return/exchange may not proceed if the product is shipped without the return/exchange application. Please contact CS Talk before sending back the product.
- Multiple orders cannot be combined after the order is processed.
- The options of the ordered products cannot be changed once the order is completed. Please cancel your order and start over.
- Refund /exchange will proceed once we receive the product. The product cannot be exchanged with other products.
■ Omission/Damage/Defect Guide
- For the return/exchange process of omitted/damaged/defective products, you will need an unboxing video of the product. Please make sure to film the initial condition of the product when you unbox the item.
(We may not be able to respond to your request if there is no unboxing video.)
- For any omission/damage/defect of the product, please capture the unboxing video where it shows the purchased product, composition, quantity, and image and makes an inquiry on the CS Talk at the bottom of the Ktown4u website.
(If the image cannot confirm the details of omission/damage/defect, we may request the unboxing video additionally.)
- Products contents ( album, goods, magazine etc ) with any small scratches or contamination which was caused by the distrubtion process, cannot be exchanged or returned.
- The outer case of the product is to protect the product, and the contamination and damages that may occur during the distribution process cannot be the reason for return or exchange.
- CD/LP, DVD/Blu-ray can only be checked as defective when playback is poor. Minor scratches on the CD itself are not defective.
■ Address and contact for return
- Address : HM INTERNATIONAL distribution center, 221, Jaedurumi-gil, Paju-si, Gyeonggi-do, Republic of Korea (10881)