ktown4u 스킵네비게이션

FAQ BEST10more

Number Question type Title Date


    • ▶ Return: Exchange
      For international delivery, Returning/Exchanging is not possible unless the received item is defective or wrongly delivered
      In case of defect or wrong delivery
      Please contact our 1:1 customer service center with following photos:
      - Photo of the item you received
      - Photo of the bar code labels attached on the box (attached label has order number, ID and name of item)
      - Photo of Tracking number
       
       
      ▶ Return: unknown reason
      If your package is returned to us for unknown reason, shipping cost to final destination (1st shipping cost) and for the returning (2nd shipping cost) will be deducted from your payment of order and rest of payment will be refunded
      (Return cost - Small Packet $2.5/ Parcel $10 ~ $50/ EMS $5)
      *In case of Express and Fast Airmail, the package is not returned to us.
      So if you refuse the package, or don't pay customs/import fees it will be destroyed, not returned.

       
      After receiving your package returned, it will be refunded automatically.  
       
       
      In case of: Deducted shipping fees from order Payment from you
      Getting
      back
      Deduct 1st shipping fee
      (for shipping to final destination)
      Deduct 2nd shipping fee (for returning fee, if it is required) You pay shipping
       fee again
      Getting
      Refund
      Deduct 1st shipping fee
      (for shipping to final destination)
      Deduct 2nd shipping fee (for returning fee, if it is required) We make refund
      the rest price
       
       
      ▶ Return: defect
      We are not responsible for any damages made during delivery process (little, stain, scratch, torn down etc.)
      But if it is clear that damage is made before shipment, we will solve the issue as soon as possible.

      The outer case is just for protecting goods. (scratches and discoloration on the case can not be the reason for exchanging or returning)
      We do not accept your return caused by change of your mind.
      Contact us via 1:1 service once you find some defect or damage on the item and malfunctioning either.
      Please check the defect for sure. If returned item has no problem which you submitted, refund or exchanging would not be possible.
      We accept your item returned within 14 days after receiving it.
      *if it is decided to refund for Small Packet, refunded price should not be over 20USD

       

       

      ▶ Refund
      We are not responsible for the wrong address customers put directly during the order process including P.O. box  


       
      ▶ Delivery issue
      If there is any delivery issue, it has to be reported to us within 4 months from the departure of package in case of international shipping. 
    • ▶ What is the reason for the sudden change of chart sales?
      The Ktown4u chart may temporarily fluctuate in the daily chart sales due to the batch re-registration of the order when a change in the delivery method occurs at the customer request.
      However, the total actual sales volume is unchanged.
    • Please enter the amount of mileage point that you would like to use and click 'Apply'.
       
    • The value of 1 mileage point is about 1 KRW, which is equivalent to about 0.001 USD.
      Therefore, if the mileage points used are too small, the overall price may not be affected.
      We recommend you to collect some mileage points first before using them!

       


    • It depends on which shipping method you are choosing for the parcel.
      EXPRESS (UPS) : 3-5 business days
      EMS : 5-10 business days
      Economy : 7-15 business days
      Parcel POST : 15-30 business days
      Registered Small Packet and K-packet: 20-40 business days
      But sometimes it takes longer than that due to the delivery circumstances of the destination country.

      Thanks.
    • For customs clearance in Brazil, please put accurate 11 digit of Personal customs code (CPF:Cadastro de Pessoas Físicas).
      It can be one of the reasons of delay or return of Package. EX.CPF-XXXXXXXXXX




      If you want to edit CPF after making order, you can edit it on My account - order detail - Address modification





       
    • Contact Point for Group Order
      1. INDONESIA, PHILIPPINES, THAILAND and
      all other ASIAN countries except JAPAN, KOREA
      *Line -> chjennifer
      *WeChat -> jennieys
      *Skype -> live:jennie_1435

      2. USA, CANADA, MEXICO, EUROPE, AFRICA and all other countries except ASIA
      *Kakakotalk -> sally1210
      *Line -> sally_ktown4u
      *Whatsapp -> +82 10 6797 9033

      3. JAPAN
      *WeChat -> kyoni7
      *Line -> kyoni4808

      4. KOREA
      *Kakao ID -> Ktown4u20
      *Contact -> 010-2239-9080
    • Step1. Add the desired goods in your shopping cart.
      Step2. Confirm the goods and quantity then proceed to checkout.
      Step3. Fill in the address and click 'Continue'
      Step4. Select the desired shipping method and click 'Continue'
      Step5. Confirm the necessary options at the 'Shipping Notice' part and proceed with payment.
    •  
      ABOUT Ktown4u Chart
       
      Ktown4u Chart fairly aggregates the sales quantity of the albums within Ktown4u!
      Ktown4u chart will be counted according to the quantity purchased in Ktown4u, which may differ from the chart. Therefore, during the
      completion of the customer order payment, the chart may change when canceling the order due to the customer's circumstances


      [Aggregation method]

      1. When there is only one item
      It is counted as SALES quantity specified in the item




      2. When there are single item and a set
      The sales volume for the set purchase is automatically included in the item.
      ex) The chart aggregate sales quantity of this product is (5,000) and the quantity of sale for the set is automatically included in this quantity.