K-POP Global Online and Offline Integrated Platform Ktown4u

CUSTOMER SERVICE

FAQ

Number	Question type	Title	Date
1	Cancel/Refund	How can I exchange the products I bought at Ktown4u offline store?	2024-04-02
2	Cancel/Refund	Do I have to pay for the return shipping fee when making refund for a simple reason?	2024-04-02
3	Cancel/Refund	Does the customer have to pay for shipping when return/exchange due to wrong shipment or defect?	2024-04-02
4	Cancel/Refund	Can I return the package or request an exchange without contacting you in advance?	2024-04-02
5	Cancel/Refund	How long does it take to get a refund after the cancellation?	2024-04-02
6	Cancel/Refund	What are the reasons for not being able to return/exchange?	2024-04-02
7	Cancel/Refund	How long can I exchange and return the product after receiving?	2024-04-02
8	Cancel/Refund	Can I cancel the order of event albums?	2024-04-02
9	Cancel/Refund	I would like to cancel my order.	2024-04-02
10	Cancel/Refund	Can you undo my cancel request?	2024-04-02
11	Cancel/Refund	My package and the albums are damaged, how can I get compensation?	2024-04-02
12	Cancel/Refund	What do I need for a refund?	2024-04-02
13	Cancel/Refund	How will the returned package be processed?	2024-04-02
14	Cancel/Refund	Why is my order cancelled?	2024-04-02