Ktown4u.com

CUSTOMER SERVICE

Notice

NEWS	◈ NOTICE of NCT LENTICULAR PHOTO CARD & BINDER INDEX ◈
Here is an announcement from Ktwon4u, From 14 Jan to 18 Jan 2021, we were selling the SMTOWN &STORE exclusive products “NCT LENTICULAR PHOTO CARD SET - RESONANCE Pt.2” & “NCT BINDER INDEX - RESONANCE Pt.2” and using those promotion materials without prior consultation with SM Brand Marketing Team.We are sincerely sorry for any inconvenience and confusion caused to SM Entertainment, SM Brand Marketing Team, and our customers. We already sent out notice to our customer to make apologies and offer cancellation and refund. We are making our best effort to solve this issue and make sure it will NOT happen again. We will come up with a countermeasure to prevent this kind of issue happen again. Thank you for your support and we will keep doing our best to provide you with an excellent service. Thank you.

NEWS

◈ NOTICE of NCT LENTICULAR PHOTO CARD & BINDER INDEX ◈

Here is an announcement from Ktwon4u,

From 14 Jan to 18 Jan 2021, we were selling the SMTOWN &STORE exclusive products “NCT LENTICULAR PHOTO CARD SET -
RESONANCE Pt.2” & “NCT BINDER INDEX - RESONANCE Pt.2” and using those promotion materials without prior consultation
with SM Brand Marketing Team.We are sincerely sorry for any inconvenience and confusion caused to SM Entertainment,
SM Brand Marketing Team, and our customers.

We already sent out notice to our customer to make apologies and offer cancellation and refund. We are making our best
effort to solve this issue and make sure it will NOT happen again. We will come up with a countermeasure to prevent this kind
of issue happen again.

Thank you for your support and we will keep doing our best to provide you with an excellent service.

Thank you.

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