Due to Coronavirus Pandemic and its effects, many shipping options from KOREA POST are temporarily unavailable, and the situation is changing.
Regretfully, we are not sure about the transit days because we are in an unprecedented situation, nor will we know until the postal service update the tracking information. Please read carefully and check the availability of shipping for each country.
* If you have previously requested to place your order on hold,
>> We have been waiting for a long time, but we will no longer hold your orders because COVID-19 is not a temporary phenomenon, but it will affect the shipping service over a long period of time.
We will sequentially send you an email informing you of an alternate shipping option if there is any available option. You should agree to the shipping change and complete the additional payment within three days from the date we send the email. Otherwise, we will cancel your order and give you a full refund.
The purchasers who ordered before April will be notified via email on Monday, May 18, KST. The purchasers who placed the order in April or later will receive the email sequentially.
Thank you for your cooperation.
* If you already placed an order with the unavailable shipping option,
>> You may change the shipping option by using our 1:1 Customer Service at https://www.ktown4u.com/mysoslst or request to cancel your order from the order history. Please note that changing the shipping option may result in an import fee or tax, which is not included in the purchase amount. It is your responsibility to pay any taxes or fees.
* If your order has been already shipped and you have a tracking number,
>> Track your package with your tracking number at https://www.17track.net. There are many delays due to the circumstances of the destination countries, and there is nothing we can help you unless the postal service updates the tracking information. Please wait patiently.
* If your package is being (or has been) returned to Korea,
>> Too many packages have been returned to our distribution center and are being kept. We are afraid that we can not store any more. Therefore, all orders returned due to Coronavirus will be canceled and refunded without prior notice. Please make an order with an available shipping option again. We apologize for any inconvenience.
* If your order is ready to be shipped, but you do not want to change the shipping option,
>> We will place your order on hold and ship your order when the shipping option is available again. But if it takes too long, pre-order benefits(gifts) or posters for the first press may not be available.
* If you were informed about the change of shipping options,
>> If you want to change as you were notified, please make a payment for the difference to [firstname.lastname@example.org] via PayPal. And reply to us with the transaction ID of your payment. If you don’t respond, we are not able to know about your payment and cannot help you.
* Before you use Express(UPS) & DHL Shipping,
Please make sure that your shipping and contact information is accurate. They will try to contact you during shipment in the following cases.
- In case the shipping information you provided is uncertain.
- In case you failed to pay import tax or fee.
If the delivery fails because you are not reachable, or if you refuse to accept it, they will discard the package, and we are not responsible for any loss resulting from this.
Please note that changing the shipping option may result in an import tax or fee, which is not included in the purchase amount. It is your responsibility to pay any taxes or fees.
We apologize for any inconvenience. We will do our best to solve problems arising in an unprecedented situation more quickly and reasonably. And we, all staffs of Ktown4u, hope you are all safe.